Our Service Guarantee & Adjustment Policy

 

At GOING IN STYLE, we take immense pride in our artistry and the health of your hair.

We want you to love your results! If you are not 100% satisfied with your service, we are here to help.

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1. The "14-Day" Adjustment Window

• Complimentary Fixes: We offer a one-time complimentary adjustment if the result differs significantly from what was discussed during your initial consultation.

• The Timeline: You must contact us within 14 days of your original appointment to qualify for a complimentary fix.

• The Condition: The adjustment must be performed within 21 days of the original appointment. After this window, any changes will be considered a "Touch-up" or "Maintenance" service and will be charged at the standard rate.

2. Maintenance vs. Adjustments

• Natural Growth: Hair typically grows about half an inch per month. Changes in the "placement" of color due to natural growth after 4+ weeks are considered maintenance, not a service error.

• Tonal Shifts: Professional hair color is semi-permanent or permanent but will shift tone based on water quality, sun exposure, and washing frequency. We recommend professional-grade aftercare to maintain your tone.

3. Hair Integrity First

• Our stylists reserve the right to refuse treatments that may cause permanent damage to your hair. If a desired "cool" or "ash" tone cannot be safely achieved in one session due to natural pigments, we will work with you on a multi-session plan to reach your goal while preserving hair quality.