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Terms and Conditions (Terms of Service)

Effective Date: November 1, 2026

Business Name: GOING IN STYLE Hair Salon

Address: 8205 3rd Ave, Brooklyn, NY 11209, United States

Phone: (718) 748-2200

Email: goinginstylecontact@gmail.com

Website: https://www.goinginstylehairsalon.com

 

1. Acceptance of Terms

Welcome to GOING IN STYLE Hair Salon ("we," "us," or "our"). By accessing or using our website ([www.goinginstylehairsalon.com](https://www.goinginstylehairsalon.com)), booking an appointment online or by phone, receiving salon services, or communicating with us via text message (SMS/MMS), Google Business Profile messaging, or our automated AI messaging assistant, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or messaging services.

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2. Salon Services & Partner Treatments

GOING IN STYLE Hair Salon provides professional hair care and styling services - including cutting, coloring, balayage, highlights, lowlights, keratin smoothing treatments, perms, hair extensions, and blowouts - at our Bay Ridge, Brooklyn location. Advanced facial and skincare treatments offered on our premises are performed by EKA SKIN STUDIO. All services are subject to stylist and technician availability.

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3. Online & Phone Booking Policies

To ensure that all clients receive the best possible service and that our stylists' time is respected, all appointments are subject to the following rules:

  • Confirmations: You will receive an automated text message or email confirmation prior to your appointment. Please follow the prompts within that message to confirm your attendance or contact us directly if you need to make changes.

  • Cancellations & Rescheduling (24-Hour Notice): If you need to cancel or reschedule your appointment, we require a minimum of 24 hours' notice. This allows us the opportunity to accommodate other clients on our waiting list.

  • Late Arrivals (15-Minute Grace Period): If you are running late, please call the salon at (718) 748-2200 as soon as possible. We offer a 15-minute grace period. Arrivals beyond 15 minutes late may require rescheduling or a modification of your scheduled service.

  • Missed Appointments & Late Cancellation Penalty: Failure to provide at least 24 hours' notice or failure to arrive for a scheduled appointment ("no-show") will result in a penalty fee equal to 50% of the total value of the missed service. This fee will be automatically added to your bill at the time of your next booked appointment. Future appointments cannot be completed until any outstanding balance is settled.

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4. Pricing, Taxes & Payment Terms

  • Sales Tax: All listed service prices are exclusive of applicable state and local taxes. A 4.5% New York City sales tax is automatically applied to all applicable services at checkout.

  • Cash Discount: Clients receive a 7% discount on listed service prices when paying in cash.

  • Price Estimates: Quotes provided online, over the phone, or via messaging are base estimates. Final pricing may vary based on hair length, texture, density, and the amount of product or time required to achieve your desired look.

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5. Hair Service Guarantee & Adjustment Policy

At GOING IN STYLE Hair Salon, we take immense pride in our artistry and the health of your hair. While all service sales are final and we do not offer monetary refunds on completed services, we stand behind our work under the following guidelines:

  • The 14-Day Adjustment Window: We offer a one-time complimentary adjustment if your result differs significantly from what was agreed upon during your initial consultation. You must contact us within 14 days of your original appointment to qualify, and the adjustment service must be performed within 21 days of the original appointment. After this window, any changes are considered a standard touch-up or maintenance service and will be charged at our regular rate.

  • Maintenance vs. Adjustments: Hair typically grows approximately half an inch per month. Changes in color placement due to natural hair growth after 4 or more weeks are considered routine maintenance, not a service error. Furthermore, professional semi-permanent and permanent hair color naturally shifts tone over time due to water quality, sun exposure, and washing frequency. We recommend professional-grade aftercare products to maintain your tone.

  • Hair Integrity First: Our stylists reserve the right to refuse or modify any requested chemical or color treatment that may cause permanent damage to your hair. If a desired tone (such as cool or ash blonde) cannot be safely achieved in a single session due to natural underlying pigments or previous hair history, we will work with you on a multi-session plan to reach your goal safely.

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6. SMS/Text Messaging, Google Business Messaging & AI Assistant Terms

By providing your mobile phone number to GOING IN STYLE Hair Salon (online, in person, by phone, or by initiating a chat via Google Search, Google Maps, or our Google Business Profile), you expressly consent to receive text messages (SMS/MMS) and business chat messages from us under the following terms:

  • Program Description: Messages may include transactional and conversational communications such as appointment confirmations, booking reminders, schedule updates, responses to your inquiries, and - where you have separately opted in- promotional offers or salon updates.

  • AI-Powered Messaging Disclosure: GOING IN STYLE Hair Salon utilizes automated and AI-powered messaging technology (including Google Business Profile AI-powered messaging agents) to assist customers 24/7 with general questions, service information, pricing inquiries, and booking guidance. While our AI assistant strives for accuracy, automated responses are provided for informational convenience and do not constitute a binding contract or guaranteed price quote. You may request to speak with a human staff member at any time during a conversation, or call us directly at (718) 748-2200.

  • Consent Not a Condition of Purchase: Your consent to receive automated or promotional text messages is completely voluntary and is not a condition of purchasing any goods or services from GOING IN STYLE Hair Salon.

  • Message Frequency: Message frequency varies based on your appointment activity and interactions with our salon.

  • Message and Data Rates: Standard message and data rates may apply from your wireless carrier for any messages sent to you from us and to us from you. Check your mobile plan or contact your wireless provider for details.

  • How to Opt Out (STOP): You can cancel SMS and automated messaging at any time. Just reply STOP to any text message you receive from us (or reply UNSUBSCRIBE, CANCEL, END, or QUIT). After you send STOP, we will send you one final message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in.

  • How to Get Help (HELP): If you are experiencing issues with our messaging program, you can reply with the keyword HELP for more assistance, or contact us directly at (718) 748-2200 or goinginstylecontact@gmail.com.

  • Carrier Liability Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

  • Mobile Privacy & No Third-Party Sharing: We respect your privacy. No mobile information, phone numbers, or text messaging opt-in consent data will be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes. For full details on how we handle customer data, please review our Cookies and Privacy Policy on our website.

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7. Intellectual Property

All content on [www.goinginstylehairsalon.com](https://www.goinginstylehairsalon.com), including text, graphics, logos, salon photographs, videos, and design elements, is the property of GOING IN STYLE Hair Salon or its content suppliers and is protected by United States and international copyright and trademark laws.

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8. Limitation of Liability

To the fullest extent permitted by applicable law, GOING IN STYLE Hair Salon, its owners, managers, stylists, and contractors shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website, online booking system, AI messaging tools, or salon services. Clients are responsible for disclosing any known allergies, scalp sensitivities, medical conditions, or previous chemical hair treatments prior to receiving any service.

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9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding relating to your access to or use of our website or services shall be instituted in the state or federal courts located in Kings County (Brooklyn), New York.

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10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon posting to [www.goinginstylehairsalon.com](https://www.goinginstylehairsalon.com). Your continued use of our website, booking platform, or messaging services following the posting of revised terms means that you accept and agree to the changes.

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11. Contact Information

If you have any questions about these Terms and Conditions, our booking policies, or our messaging practices, please contact us:

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